Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here. ![]() Accept the EULA and click Advanced tab on the left (not Start Repair).I would suggest excluding them using the options shown under the Exclude a File or Folder section of that article and leaving the default option selected which will exclude the processes from every component of real-time protection except Web Protection (which shouldn't be causing this issue anyway as that module only deals with connections to and from external servers through your internet connection).Īs promised, here are the instructions on performing a clean installation of Malwarebytes: I see that you have a couple of exclusions in place already, however in case you require instructions on how to exclude a process you will find them in this support article. I already mentioned a reinstall/clean install, however it also may help to exclude the applications in question from Malwarebytes as one of its protection modules may be interfering with write access to the file in question. Now, as for correcting the issue at hand, I have a couple of thoughts. It's up to you of course, but I would highly recommend re-enabling UAC, especially if you are the type of person who seeks out and uses any sort of cracked/pirated software (not that we condone such activities obviously not, but that's your business) as such tools are a primary attack vector of the bad guys who develop and spread malware, especially in the case of Trojans as they are easy targets so I would strongly recommend keeping your system's security as functional and hardened as possible to reduce the risks of such activities. While this likely isn't the direct cause of the issue you're experiencing, it could be the reason Malwarebytes is malfunctioning and/or not installed correctly because Malwarebytes, like virtually all modern software, is built to be fully UAC compliant and compatible, not to mention the fact that disabling UAC drastically reduces the security of your system/user account. Instructions on performing a clean install will be listed near the end of this reply. ![]() First off, some items for Malwarebytes that should exist in the registry do not (the entries for its context menu shell extension for Explorer) if you disabled that setting in Malwarebytes then no worries, but otherwise it may be a sign of an issue with the installation so a clean install or at least over-the-top install of the program may be warranted to try to correct the problem. I took a look at your logs and did notice a couple of potential issues. Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file: Please attach the file in your next reply. ![]() Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, " Get Started!"Ī progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. ![]() Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: Endpoint Detection & Response for Servers
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